Privacy Policy

1. Overview

This Privacy Policy explains how Craftivara Timber collects, uses, stores, and protects information when you visit our website, contact us, book services, purchase digital materials, or interact with our online learning resources.

2. Information We May Collect

• Contact details, such as name, email address, phone number, and billing information.
• Booking information, such as selected service, preferred session time, and project details you provide.
• Payment-related information processed by third-party payment providers.
• Website usage data, such as browser type, device type, pages visited, and cookie data.
• Messages, questions, project notes, and files you voluntarily send to us.

3. How We Use Information

• To provide online woodworking sessions, consultations, digital guides, and customer support.
• To process bookings, purchases, refunds, cancellations, and rescheduling requests.
• To respond to inquiries and service-related messages.
• To improve website functionality, learning materials, and service quality.
• To comply with legal, tax, accounting, security, and operational obligations.

4. Payment Processing

Payments may be handled by third-party payment processors. We do not store full payment card numbers on our website. Payment providers process your payment information according to their own privacy and security practices.

5. Cookies and Analytics

We may use cookies and similar technologies to support website functionality, remember preferences, understand site usage, and improve the visitor experience. More details are available in our Cookie Policy.

6. Sharing of Information

We do not sell your personal information. We may share limited information with service providers who help us operate the website, process payments, manage bookings, deliver digital materials, provide analytics, or comply with legal obligations.

7. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Policy, including service delivery, customer support, legal compliance, dispute resolution, accounting, and business records.

8. Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Your Choices

You may contact us to request access, correction, deletion, or limitation of certain personal information, subject to legal and operational requirements. You may also adjust cookie settings in your browser.

10. Children’s Privacy

Our services are intended for adults and hobbyist learners. If a minor participates, a parent or legal guardian is responsible for supervision and consent. We do not knowingly collect personal information from children without appropriate consent.

11. Policy Updates

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.